TREK Rail 9.7 Gen 2 625Wh Full Suspension Electric Bike Matte Lithium Grey

If you are not happy with any items purchased via our website, under Consumer Contracts Regulations you have the right to return any unused products for a refund or exchange within 30 days.

When the customer sends an item back to the company (or, when the company arranges for collecting from the customer), the company will process the returned item then notify the customer via email of the refund. The refund will be issued within 3 - 5 working days of the product being received by us, it may then take an additional 3 - 5 working days for the refund to be paid into the customers account.

For items returned within the cooling off period...

• By law, customers have the right to withdraw from the purchase of an item within 14 working days of the date on which the item is delivered.
• Where you are withdrawing from your purchase within the cooling-off period, and there has been no error on our part, we will refund the cost of the item.
• The company will not refund the cost of delivery or other services provided to the customer in connection with the purchase.
• The cost of delivery back to the company is the responsibility of the customer.
• Where we collect an item from you, we reserve the right to recover the costs of collection from you.

TERMS AND CONDITIONS

• Returned goods should be unused, in a saleable condition and in their original packaging with all labels still attached. Team Cycles is entitled to refuse the return or deduct from a refund as a result of the product not being in the above condition.
• We are only able to exchange like for like products. If you require a different item, you will need to opt for a refund and place a new order. All returns must have a completed returns form.
• We will refund you to your original payment method.
• We make no charge for returns, there is no restocking fee.
• Customised items cannot be returned. *
• Please do not send your purchase back to the manufacturer unless you have been advised to.
• Team Cycles customers have 30 days from date of delivery to return their orders.
• Once we have received the returned goods we will refund you, by the method you used to pay for your order. This may take 5-7 working days to appear as cleared funds.

*Faulty customised goods (or goods that have been altered in any way) will need to be returned for inspection as customisation may void your warranty and therefore faults may not be covered.

WARRANTY

All products ordered from Team Cycles come with a full warranty which covers manufacturing faults and defects in workmanship. If you feel that your purchase has developed a fault, please contact our store for an assessment. To do this you will need proof of purchase.

If taking your product in store is not an option then please email our team on [email protected]. Please include photographs of your product (please keep below 20mb), your web order number (or copy of receipt) so we can immediately start to assess the issue.

PLEASE NOTE:

In some cases, the manufacturer/supplier may require to see the item(s) before repair or replacement can take place. If this is the case, we will inform you and arrange how to do this. All used items being returned to us must be cleaned for hygiene purposes.

On receipt of your goods we will carry out a full inspection and contact you within three working days of receipt.

Finance

Team Cycles (North East) Limited acts as a broker and not the lender and offers finance from Secure Trust Bank PLC T/A V12 Retail Finance. Team Cycles (North East) Limited is authorised and regulated by the Financial Conduct Authority, Registration Number 623982. Not all products offered by Secure Trust Bank T/A V12 Retail Finance are regulated by the FCA. Subject to age, status and affordability, minimum spend applies.